Refund policy

ENDQUOTE Limited, 14 The Maples, Banstead SM7 3QZ, United Kingdom (company no. 15638975). Email: contact@endquote.co.uk.

This policy applies to consumer purchases made at endquote.co.uk. Nothing in it limits your statutory rights.

1. YOUR 14-DAY RIGHT TO CANCEL
If you are a consumer in the UK or EU, you may cancel your order for any reason, without giving one, from the moment you place it until 14 days after the day you (or someone you nominate, other than the carrier) receive the goods. If your order arrives in instalments, the 14 days run from the day you receive the last item.

Our garments are printed to order, but they are standard catalogue products — not made to your specifications and not personalised — so the exemption from the right of cancellation for personalised goods does not apply, and every product we sell carries the full 14-day right. If we ever offer genuinely personalised items, the product page will say so clearly, before you order, and explain that those items cannot be cancelled once production has begun.

2. HOW TO CANCEL
Tell us in a clear statement before the 14-day deadline — an email to contact@endquote.co.uk is enough. You may use the model cancellation form at the end of this policy, but you do not have to.

3. RETURNING THE GOODS
Send the goods back to ENDQUOTE Limited, 14 The Maples, Banstead SM7 3QZ, United Kingdom, without undue delay and within 14 days of telling us you are cancelling. You pay the direct cost of return. We recommend a tracked service and keeping proof of postage. You may inspect goods as you would in a shop. If their value is reduced because you handled them beyond what is necessary to check their nature and functioning (for example, wearing or washing them), we may deduct that reduction from your refund.

4. REFUNDS
We refund all payments received from you, including standard outbound delivery (for delivery upgrades, up to the cost of our cheapest standard option), within 14 days of receiving the goods back or, if earlier, the day you give us proof you have sent them. We refund to your original payment method, at no cost to you.

5. FAULTY OR MISDESCRIBED ITEMS — UK
Under the Consumer Rights Act 2015 our products must be of satisfactory quality, fit for purpose and as described. If something is wrong: within 30 days of delivery you may reject it for a full refund; after that you are entitled to a repair or replacement, and if we cannot provide one within a reasonable time, to a price reduction or refund. A fault appearing within 6 months of delivery is presumed to have existed at delivery unless we show otherwise. For faulty or misdescribed items we pay the return postage and the refund includes all delivery costs.

6. FAULTY ITEMS — EU
If you are in the EU you have a legal guarantee of conformity of at least two years from delivery under your national law implementing Directive (EU) 2019/771. Remedies (repair, replacement, price reduction or refund) are free of charge, including return shipping. Where your national law gives you stronger protection, that law applies.

7. EXCHANGES
We do not run a separate exchange process. For a different size or colour, cancel or return as above and place a new order.

8. CONTACT AND COMPLAINTS
contact@endquote.co.uk, or write to the address above. If we cannot resolve a complaint through our own process, alternative dispute resolution is available through certified providers; we are not obliged to use ADR and will confirm in our final response whether we agree to participate in a given case.

MODEL CANCELLATION FORM
(Complete and return this form only if you wish to cancel the contract.)
To: ENDQUOTE Limited, 14 The Maples, Banstead SM7 3QZ, United Kingdom, contact@endquote.co.uk
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature (only if this form is on paper) / Date: